If you work in a forward-facing role, interacting with students, parents / family members, or visitors, then it is inevitable that you or your colleagues will be challenged or impacted by difficult, aggressive or violent people at some point.
With escalating costs of living, increasing incidence of domestic violence, and high rates of mental illness, all significant contributors to the increased volume of incidents occurring in your workplace, this ‘short course’ training session will help provide you with practical, best practice strategies that will enable you to make the best decisions possible, and remain safe when dealing with difficult, aggressive or violent people in your workplace.
This short course has been created by the team at Workforce Resilience, specifically for people working in a school environment, who are likely to be the first point of contact with an angry, aggressive or violent person. Developed by industry leaders who are subject matter experts in this space, this eLearning training solution is intended to compliment Workforce Resilience face to face ‘Dealing with Conflict’ Workshops and other training initiatives in your workplace.
In this course, we will look at:
- What is workplace aggression and violence.
- How can you respond to incidents of aggression or violence in your workplace.
- What you need to consider when words aren’t working.
APPROVED USE ONLY
The information and content that is contained in this eLearning training course is commercial in confidence, and must not be shared, copied, recorded, photographed, reproduced, or distributed without the express permission of Workforce Resilience Pty Ltd.
© Workforce Resilience 2023